Production and sales of "Asakano-yaki" in Koriyama, Fukushima

Notations are based on the Specified Commercial Transaction Act

• How to order

  If you would like to purchase Asakano-gama products, please use
  the inquiry form
  to let us know the product and quantity you would like.
  Please also see "Product purchase process".

• Required fees other than the price

  Consumption tax, shipping fee, credit card payment fee, CVS transfer fee, cash on delivery fee.
  Payment must be made in advance by bank transfer or postal transfer, and your order will be confirmed once payment has been confirmed.

• Application expiration date

  If payment is not received within 10 days after we contact you to request payment, your application will be invalidated.

• About defective products

  [In case of damage (damage due to transportation problems)]
  Please immediately contact the company that delivered the item and also contact our kiln. We will send you a replacement item after checking with the delivery company.
  
  [In case of a manufacturing defect]
  Please be sure to contact us immediately by email before shipping and return the item with postage due. (Please be careful with the packaging.) We will send you a replacement item.

• Delivery time of the product

  After confirming the payment and the order, if the item is in stock, it will be shipped within 5 to 7 days. (Excluding out of stock and made-to-order products.)

• payment method

  Bank transfer, postal transfer

• Payment deadline

  If payment is not received within 10 days after we contact you to request payment, your application will be invalidated.

• Return Policy

  [In the event of customer error]
  If you have ordered the wrong item, please contact us immediately. If it has not yet been shipped, we will stop the shipment and take appropriate action. Please note that we cannot accept cancellations, exchanges, returns, or refunds after shipment.
  
  [In the event of a mistake on our part]
  We will only take the following measures in the event of a mistake on our part, such as if we deliver a product that is different from the one you ordered.
  Please contact us by email within 7 days of receiving the product. We will exchange it for the correct item.

• Cancellation Deadline

  We will respond before the product is shipped.

• Return Shipping Fee

  We will only cover the cost of returning the product if it is defective or incomplete. If you wish to return the product for your own reasons, you will be responsible for the shipping costs.

• Distributor/Operator

  Asakano-gama Yoshihiro Shiga

• Location and Contact Information

  1 chome 12,Nakano,Koriyama-shi,Fukushima,963-0206,JAPAN
  Contact by email

Guidelines for protecting personal information

We recognize that protecting personal information is an essential requirement for gaining society's trust and promoting our business activities.
We will take great care to properly manage and use your personal information, and will implement the following initiatives.

1. Management of personal information

We will appoint a person responsible for managing your personal information and will manage it appropriately in accordance with our company's regulations regarding the protection of personal information.

2. Purpose of use and scope of collection

When we ask customers to provide us with personal information such as their name, address, telephone number, or email address, we will only collect that information to the extent necessary, sufficient, and appropriate for the transaction.

3. Use of Personal Information

We will use your personal information only within the scope of the purposes agreed upon by you.

4. Prohibition of provision or disclosure to third parties

We will not provide or disclose your personal information to a third party unless we have received your consent or there is a legitimate reason, such as a request for disclosure based on laws and regulations.

5. Supervision of business partners

When we disclose personal information to a third party in order to achieve the purpose of use agreed upon by the customer, we will provide appropriate supervision, such as by requiring such third party to implement strict management of personal information at the same level as we do through a contract.

6. Ensuring and improving information security

We will continue to strive to ensure and improve information security in order to prevent the leakage, loss, or falsification of customers' personal information.

7. Education and enlightenment

We will educate and raise awareness among all our executives and employees on the importance of protecting personal information and on how to handle customer personal information appropriately.

8. Response to requests for disclosure and correction of personal information

If you wish to disclose or correct your personal information, we will respond within a reasonable period and scope after verifying your identity.

9. Continuous review and improvement

We will comply with all laws and regulations related to the protection of personal information, and will continually review and improve our efforts to protect personal information in response to changes in the social environment.